I just got banned from my main account for using "third-party software or plug-ins" although I never used anything of the sort and I have nothing on my device that would do something to cause this. MiHoYo has simply responded with "Our team has investigated your case again and confirmed the use of a 3rd party software or plug-in on your account. We are very sorry for the trouble, but we are unable to assist you any further in this case. Please be sure to check your installed applications, as they might interfere with the files of Genshin Impact without your knowledge."
I emailed mihoyo customer service quite a while ago because someone managed to get access to my account somehow and wasted all of my primogems, however, I never got a response. There is now a Twitter account linked as well. I believe they may have used this plug-in or 3rd party software on my account possibly, This would never have happened if they were blocked out of my account as I requested about a month ago now.
I have been banned for a month purely because of mihoyo's incompetence dealing with a hacked account. Why arent more customer service staff being hired to deal with situations like these? This is ridiculous, and (I assume by IP address association) my other accounts (EU and TWHKMO) have been falsely banned too. I lost 31k primos on my main due to a hacker, then got falsely banned for a month so I can't claim my welkin, and now this? Mihoyo, this is not okay by any standards, this needs to be addressed before the community gets aggressive about such avoidant means to solve situations like this.
Has anyone else had a similar experience here?
