I once helped while hanging out at NärCon in Sweden.

There's this organization i'm a member of that have fun activities whenever i'm at NärCon (a swedish con). Last winter they had a meet-up in which everybody could form groups and play Genshin together, with focus being on making friends and helping new players. I usually only help verbally, since I usually play solo, so helping in-game was a nice change of pace. The one I was helping had only played for a week.