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Issue Fix Details

Dear Travelers,

Due to an issue with Epic services, the game has encountered the following problem(s). The relevant issue has been resolved.

• Unable to top up

• Unable to log into the game


Device platform(s) affected by this issue:

Game launched via Epic Games Launcher


Related services have been restored.


We sincerely apologize for the inconvenience caused. Thank you for your patience and understanding.

Genshin Impact • Game News & suggestions
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