To all HoYoLAB users,
The HoYoLAB application launched an OPEN BETA version on July 15 (UTC+8) and we have received a lot of feedback from users so far. Thank you for everyone's active participation! The following is the FAQ section for this open beta.
Q1: I found that the check-in function on the web version does not work anymore. Can check-in only be used in the application?
A1: At present, Travelers can continue to check in via HoYoLAB's web version. The HoYoLAB application is currently in the open beta stage, and many functions are still being debugged. We are very sorry for the inconvenience caused.
Q2: I followed the guide to download the application, why didn't I receive the reward of 100 Primogems?
A2: According to the description on the page "Receive 100 Primogems on your first time logging in," since the check-in via the application corresponds to the web version, users can only receive the reward once, either on the web version or in the application. If you have already received the reward via the web version, you can no longer receive it in the application. We apologize for this misunderstanding and will formulate such descriptions better in the future.
Q3: The Honkai Impact 3rd section recently launched on the web version of HoYoLAB. Why can't I find it in the application?
A3: The access to Honkai Impact 3rd is currently under preparation, and users will be able to find the relevant content on the application soon. Please wait patiently, captains!
Q4: The application interface is very bright and my eyes feel strained after prolonged use. The interface is especially glaring at night. It would be nice to be able to select Dark mode.
A4: Dark mode is planned to be added to future versions. Stay tuned~
Q5: I accidentally entered the wrong nickname, but I can't find the button to edit it.
A5: Since many users have provided feedback about this issue, we will redraft a plan for users to edit their personal information, to meet everyone's personalized needs in HoYoLAB.
As the application still has many functions in the development stage, we will continue to listen to your opinions and make constant improvements.
