Dear Traveler,
We have noticed that some Travelers may be experiencing issues related to delayed redemption code delivery or incorrect code distribution after purchasing the Genshin Impact × McDonald's collaboration products.
Please ensure that "Email Notifications" and "MyMcDonald's Rewards" are enabled before purchasing the collaboration products:
1. Open the McDonald's App > Go to "Profile > Communications > Email > Send me emails"
2. Open the McDonald's App > Go to "Profile > MyMcDonald's Rewards > Turn on"
After purchasing the collaboration products, the redemption code will be sent via email to the account associated with the McDonald's App (MyMcDonald's Rewards).
If you do not find the email with the redemption code in your inbox, please check the "Spam" folder or "Promotions" tab.
We are currently working diligently to resend the redemption codes. If you encounter any further issues receiving the redemption codes, please provide feedback at: https://www.mcdonalds.com/us/en-us/feedback.html.
If you encounter any issues while redeeming the codes, please contact: genshin_cs@hoyoverse.com.
We appreciate your support for this collaboration and sincerely apologize for any inconvenience you may have experienced.
The Genshin Impact × McDonald's collaboration will launch in the U.S. on September 17.
Check the poster below for information about how to purchase collaboration products, exclusive in-game rewards, and more details about the event rules.
